IT Infrastructure Management and Support IT Infrastructure Management Services (ITIMS) refers to managing information technology (IT) infrastructure such as Workstations (Desktops, Laptops, Notebooks, etc.), Servers, Network devices, Storage devices, IT security devices, etc. of a company, and IT Infrastructure Support Services (ITISS) refers to Installation, Configuration and Comprehensive Annual Maintenance of these IT Hardware, Windows and Unix Operating Systems.
Major sub-services included in ITIMS are:

  • Incident, Problem and Change Management
  • Proactive monitoring of server and network devices
  • Workstation Management (desktops, laptops, notebooks, etc.)
  • Server Management (Windows and Unix)
  • Storage management (SAN, NAS and Backup Library)
  • Backup Management (Scheduling and Managing the Backup)
  • Facility Management (Managing Clients full IT Setup from onsite)
  • IT security Management

IT Infrastructure Management Services (ITIMS) has achieved tremendous popularity amongst the businesses as it offers valuable benefits such as cost advantage, helping internal IT teams to concentrate on strategic goals and off load the day to day IT operations management and increased focus on innovation.
Major sub-services included in ITISS are:

  • Data Centre Support Services
  • Installation, Configuration, Monitoring & Maintenance of Server Infrastructure
  • Operating System maintenance & support
  • Operating System and File System Mirroring, Configuration and Support
  • Operating System Cluster Installation, Configuration and Support
  • Storage Installation, Configuration & Support
  • Backup Software Installation, Policies Configuration, Backup Scheduling and Support